Welcome to the FAQ
Do you have questions about our high-quality lighting fixtures? You're in the right place!We are proud to present our lighting fixtures, designed with French craftsmanship, and to provide you here with all the relevant information to illuminate your choice.
Should you still have any questions, do not hesitate to reach out to us via our contact form. Our team is at your disposal and ready to guide you.
Thank you for choosing Luxarmonie for the past two years!
We accept payments by credit card (Visa, Mastercard, American Express) and very soon the Paypal option. You can choose the option that suits you best during the payment process.
We strive to deliver to you quickly. However, each light fixture requires specific expertise, and we want a perfect finish. Delivery times vary depending on your location, but also on demand. Generally, you can expect to receive your order within 7 to 10 business days. For more details, please visit our delivery page.
Absolutely! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return the item to us within 14 days of receipt. Just make sure the item is in its original condition, unused, and with tags intact. Please see our return policy for more information.
Once your order has been shipped, we will send you a confirmation email containing a tracking number. This will allow you to track the delivery of your package in real time. If you have any further questions regarding the tracking of your order, please do not hesitate to contact us.
Yes, we regularly offer special promotions and discounts. To be kept informed of our exclusive offers, subscribe to our newsletter. You won't want to miss our exceptional offers!
All products offered on our site are new and therefore come with a 2-year warranty.
Our usual delivery time is 1 to 2 weeks. The manufacture of each light fixture requires specific expertise. During events such as promotions or Black Friday, due to high demand, these times may be slightly extended.
For any specific requests regarding our products or services, please contact us through our "Contact" page or via online chat.
Usually, we strive to deliver all items at the same time. However, depending on demand and the period, it is possible that a light fixture may take longer to be delivered. In this case, we will ship the available items in stock first.
Rest assured that we will keep you informed throughout the order process and provide you with tracking information for each product so you can follow their arrival.
Normally, the delivery time is about 1 to 2 weeks. However, during sale periods or promotions, some specific products may require slightly longer times.