Welcome to the FAQ
Do you have questions about our premium lighting fixtures? You're in the right place!We are proud to present our lighting fixtures, designed with French expertise, and provide you with all the relevant information here to illuminate your choice.
If you still have questions, feel free to contact us via our contact form. Our team is here to listen and ready to guide you.
Thank you for choosing Luxarmonie for two years now!
We accept credit card payments (Visa, Mastercard, American Express) and very soon the Paypal option. You can choose the option that suits you best during the checkout process.
We strive to deliver to you quickly. However, each light fixture requires particular expertise, and we want a perfect finish. Delivery times vary depending on your place of residence, but also on demand. In general, you can expect to receive your order within 7 to 10 business days. For more details, please check our delivery page.
Absolutely! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return the item to us within 14 days of receipt. Just make sure the item is in its original condition, unused, and with tags intact. Please refer to our return policy for more information.
Once your order is shipped, we will send you a confirmation email containing a tracking number. This way, you can track the delivery of your package in real-time. If you have any further questions regarding the tracking of your order, please do not hesitate to contact us.
Yes, we regularly offer special promotions and discounts. To stay informed about our exclusive offers, subscribe to our newsletter. You won't want to miss our exceptional deals!
All the products offered on our site are new and therefore come with a 2-year warranty.
Our usual delivery time is 1 to 2 weeks. The manufacturing of each light fixture requires particular expertise. During events such as promotions or Black Friday, due to high demand, these times may be slightly extended.
For any specific inquiries regarding our products or services, please contact us via our "Contact" page or through the online chat.
Usually, we strive to deliver all items at the same time. However, depending on demand and the period, a light fixture may take longer to be delivered. In this case, we will ship the available items in stock first.
Rest assured that we will keep you informed throughout the ordering process and provide you with tracking information for each product so you can track their arrival.
Normally, the delivery time is about 1 to 2 weeks. However, during sales or promotions, some specific products may require slightly longer delivery times.