Shipping policy

MT MANAGEMENT SAS, operating the Luxarmonie online store (https://luxarmonie.com/), is committed to delivering your orders in the best possible conditions, worldwide. This policy sets out the full shipping terms applicable to your purchases.

 

Luxarmonie ships exclusively on a DDP basis (Delivered Duty Paid — Incoterms® 2020). This means that the price displayed and paid at checkout is the final and total price, inclusive of:

–      The price of the product(s)

–      Shipping and delivery costs (free on all orders)

–      All customs duties, import taxes, and applicable charges in your destination country

No additional charges will be requested upon delivery of your parcel, regardless of your destination worldwide. MT MANAGEMENT fully manages customs clearance and settles, depending on the market and applicable amounts, all relevant duties and taxes.

This commitment to pricing transparency is a cornerstone of the Luxarmonie shopping experience: what you pay at checkout is what you pay, full stop.

 

Our products are manufactured and dispatched from our partner workshops and warehouses, primarily:

–      In Europe — Europe

–      In Asia — Asia

The shipping origin of a specific product is indicated on its product page where relevant to the delivery timeframe. The fact that a product is shipped from Asia does not incur any additional customs charges for the customer, in line with our DDP commitment.

 

3.1 Contractual Reference: the Product Page

The estimated delivery timeframe applicable to your order is the one stated on the product page at the time of purchase. This indication constitutes the primary contractual reference and takes precedence over any general indicative timeframe.

The delivery period begins from payment confirmation (not from the order date in the event of a bank validation delay).

3.2 Product-Specific Timeframe

Luxarmonie offers a wide range of made-to-order products or items dispatched from various partner warehouses. Timeframes therefore vary significantly from one product to another depending on its nature, shipping origin, and your destination country.

The estimated delivery timeframe specific to each product is displayed directly on its product page. We encourage you to check this information before placing your order. This indication is the contractually binding reference.

We deliberately choose not to display generic timeframes by geographic area, so as not to create inaccurate expectations. Only the timeframe shown on the product page reflects the logistical reality of each item.

3.3 Preparation Time

Prior to dispatch, each order undergoes quality control and careful packaging. Preparation time is generally 24 to 72 business hours from payment confirmation. This time is included in the total timeframe indicated on each product page.

3.4 Large or Oversized Products

Certain large products (XXL chandeliers, multi-arm pendant lights, large structures) may require a suitable mode of transport (express freight, pallet delivery, or specific handling). Where applicable, this information is specified on the relevant product page. Longer delivery times may apply to these products depending on the destination.

 

MT MANAGEMENT works with several established logistics providers, selected according to the destination and product type. Our main partners are:

–      PostNL — primarily Europe

–      DHL Express — worldwide, used for urgent shipments and non-EU destinations

–      DPD — Central and Eastern Europe

–      FedEx — North America and distant destinations

–      Aramex — Middle East

–      Singapore Post / Australia Post — Asia-Pacific

–      Local partner carriers — for last-mile optimisation by country

MT MANAGEMENT reserves the right to choose the most suitable carrier for your order, based on the destination country, the weight and volume of the parcel, and the required timeframes.

 

As soon as your parcel is dispatched, you will automatically receive an email containing:

–      Your parcel tracking number

–      A direct tracking link to the carrier's website

–      The updated estimated delivery date

You can also track your order from your customer account on luxarmonie.com, under "My Orders".

If you have not received a shipping confirmation email within 5 business days of your order confirmation, please contact us at contact@luxarmonie.com with your order number.

 

6.1 Delivery Address

Delivery is made to the address provided at the time of order. MT MANAGEMENT accepts no liability for incorrect, incomplete, or illegible addresses provided by the customer. If an address error is identified before dispatch, please contact us immediately at contact@luxarmonie.com — we will do our best to correct the address, though this cannot be guaranteed once the parcel has been collected by the carrier.

6.2 Transfer of Risk

In accordance with the Terms of Sale, the transfer of risk of loss or damage occurs at the moment of physical delivery of the parcel to the customer or their designated representative at the delivery address. Until that moment, MT MANAGEMENT bears all risks associated with transport.

6.3 Absence at Delivery

In the event of absence during a delivery attempt, the carrier will leave a delivery notice. Depending on the carrier and country, the parcel will either be:

–      Left at a local collection point or post office (with a notice indicating the location)

–      Redelivered during a subsequent attempt

–      Held in temporary storage for a variable period depending on the carrier (generally 10 to 15 days)

If the parcel is not collected within this period, it may be returned to the sender. In this case, please contact us at contact@luxarmonie.com to arrange a new shipment (re-shipping fees may apply if the non-delivery is attributable to the customer).

6.4 Damaged Parcel upon Receipt

If you notice that your parcel is visibly damaged upon delivery:

–      Issue precise and detailed reservations with the delivery person before signing

–      Photograph the parcel before opening (visible outer packaging)

–      Photograph the product after opening if damaged

–      Contact us within 48 hours at contact@luxarmonie.com with your photos and order number

MT MANAGEMENT will arrange a replacement or full refund as appropriate, at no cost to the customer.

⚠ Do not refuse a damaged parcel without contacting us first — refusing without prior notification may complicate the claims process with the carrier.

 

If your parcel has not been delivered by the end of the estimated timeframe shown on your product page (+ 7 business days' tolerance), please proceed as follows:

–      First check the tracking status via the link provided in your shipping confirmation email

–      Check with your neighbours or building concierge whether a delivery attempt was made

–      Check whether a delivery notice was left and if the parcel is awaiting collection at a local collection point

If the parcel remains unlocated, please contact us at contact@luxarmonie.com with your order number and tracking number. We will initiate an investigation with the carrier as promptly as possible (usual investigation period: 5 to 15 business days depending on the carrier and destination).

Following the investigation:

–      If the parcel is declared lost: MT MANAGEMENT will proceed with a replacement or full refund at your choice, at no cost

–      If the parcel is located and deliverable: redelivery will be arranged

–      If non-delivery is due to an incorrect address provided by the customer: re-shipping fees may apply

 

MT MANAGEMENT shall not be held liable for delivery delays resulting from force majeure events within the meaning of Article 1218 of the French Civil Code, or disruptions beyond its control, including in particular:

–      Natural disasters (storms, floods, earthquakes, pandemics)

–      Strikes or social unrest affecting postal or transport services

–      Governmental decisions or unforeseen customs restrictions

–      Disruptions to transport infrastructure (border closures, airspace restrictions)

–      Exceptional overloading of delivery services during peak periods

In the event of a significant delay caused by such an event, MT MANAGEMENT undertakes to notify the customer as promptly as possible and to propose available solutions (delivery postponement, refund if the delay becomes unreasonably long).

 

9.1 United Kingdom — Post-Brexit

Since 1 January 2021, the United Kingdom has been a third country outside the European Union. Luxarmonie continues to deliver to the UK on a DDP basis: no customs duties or import VAT will be requested from the customer. MT MANAGEMENT settles the applicable UK Import VAT. Timeframes may be slightly extended due to UK customs formalities.

9.2 United States and Canada

Shipments to the United States and Canada are made on a DDP basis. MT MANAGEMENT settles applicable customs duties and import taxes (US Customs Duties, Canadian GST/HST as applicable). No charges will be requested from the customer upon receipt. Customs clearance times may vary depending on local customs services.

9.3 Middle East — UAE and Gulf Countries

Deliveries to the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, and Bahrain are made via DHL or Aramex. MT MANAGEMENT covers applicable local VAT (UAE VAT 5%, KSA VAT 15%, etc.) within the DDP commitment. Address verification may be required for certain destinations.

9.4 Asia-Pacific

Deliveries to Singapore, Australia, Japan, South Korea, and Hong Kong are handled via DHL and local postal partners. Local import taxes (Singapore GST 9%, Australian GST 10%, etc.) are included in the DDP price. Singapore is our most active market in the region and benefits from optimised timeframes.

9.5 Latin America

Deliveries to Brazil, Mexico, Chile, Argentina, and other Latin American countries may be subject to specific and potentially lengthier local customs procedures. MT MANAGEMENT covers customs duties under the DDP framework, but local customs clearance times may vary significantly by country and are beyond our direct control.

 

For any questions regarding shipping or order tracking, our team is available 7 days a week:

 

Email	contact@luxarmonie.com (reply within 24–48 business hours)
WhatsApp	+33 7 56 83 85 41 — messages only, no voice calls
Postal address	MT MANAGEMENT SAS — 200 rue de la Croix Nivert — 75015 Paris, France
Order tracking	From your customer account on luxarmonie.com > "My Orders"

 

When contacting us regarding an order, please always include your order number (format #XXXX) to help us process your request efficiently.