Neralis

The estimated delivery time is shown directly on each product page. Depending on the model and your destination, delivery times vary — we always allow sufficient margins to ensure delivery in the best conditions.

For custom or made-to-order products, additional lead time may apply. If you have any questions, our team is available via email or WhatsApp.

Shipping is completely free, with no minimum purchase and regardless of your destination. No additional charges will be added at checkout.

Each light fixture is carefully packed in reinforced cardboard, with custom-molded polystyrene and bubble wrap to absorb shocks at every stage of transport. Fragile parts (glass, crystal, arms) receive special attention. Our breakage rate during delivery is extremely low thanks to this professional packaging.

Yes. As soon as your order ships, you receive an email with a real-time tracking link. You can also check your delivery progress at any time from our <a href="https://luxarmonie.com/pages/suivre-ma-commande" style="color: inherit; text-decoration: underline; text-underline-offset: 3px;">dedicated tracking page</a>.

Your peace of mind is our priority. Each light fixture benefits from reinforced packaging designed to withstand the rigors of transport. If despite our care an incident occurs during delivery, we send you the replacement part immediately at our expense, without delay or discussion.

And if once installed the result does not meet your expectations, you have 30 days to return it to us. We will provide you with a prepaid return label for a full refund.

We accept: Credit card (Visa, Mastercard, American Express), PayPal, Klarna, Shop Pay, Bancontact, iDEAL, Wero, MobilePay and Twint. All transactions are secure and encrypted. We do not have access to your banking information.

Yes. If your light fixture doesn't suit you or you change your mind, you have 30 days from receipt to return it to us, provided it is returned in the same condition as received.

Returns are completely free: we provide you with a prepaid label. The refund is complete, with no hidden fees.

Return shipping costs are fully covered by Luxarmonie, regardless of the reason for the return. We send you a prepaid label — you just need to drop off the package. No fees will be deducted from your refund.

As soon as we receive your package at our warehouse, the refund is processed within 10 business days. You will be notified by email at each step. Depending on your bank, the credit may appear 2 to 5 additional days after processing on our end.

All our light fixtures are guaranteed for 2 years against any manufacturing or material defects. If your light fixture develops a problem covered by the warranty within this period, we will send an identical replacement or repair the product at no cost to you.

This virtually never happens thanks to our rigorous quality controls before shipping. In the extremely rare event that it does occur, contact us immediately by email or WhatsApp with a photo of the product and your order number. Depending on the situation, we will send you the missing piece or replace the entire light fixture, without delay and at our expense.

Oui, ce luminaire est parfaitement compatible avec le réseau électrique de votre pays (230V / 50Hz). Aucun adaptateur n'est nécessaire.

It depends on the product. Some light fixtures come with bulbs, others do not. This information is clearly indicated in each product's technical specifications. If in doubt, feel free to contact us.

When a light fixture is compatible with a dimmer, it is explicitly indicated in the product specifications. If you have a specific need, contact us by email or WhatsApp — we can adapt or guide your choice, or even customize the product to your needs.

Our light fixtures are made from carefully selected materials for their quality, durability and aesthetic appearance. The exact composition of each product is detailed in the corresponding technical specifications.

Oui, ce luminaire porte le marquage CE, attestant sa conformité aux directives européennes en matière de sécurité électrique et de compatibilité électromagnétique.

No. When the light fixture comes with bulbs, we exclusively select premium LED bulbs: low energy consumption, long lifespan, and warm, high-quality light output. You benefit from stylish and efficient lighting without any significant impact on your electricity bill.